Information about shipping and delivery. Order and Shipping confirmation emails, where we ship to, shipping costs, time in transit, and more.

Why haven&apos;t I received an order or shipping confirmation email? Please check your promotional, junk, and spam folders, as the notification may have ended up there. To avoid this in the future, consider marking us as SAFE in your email settings. Still not seeing it? No worries! Reach out to us via email <a href="https://www.wildoakboutique.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>.Where do you ship? We offer standard shipping to all 50 states in the U.S., including PO Boxes and APO/FPO addresses.How much is shipping?<table class="fr-table-selection-hover"><thead><tr><th style="width: 36.0363%;">Shipping Method</th><th style="width: 44.3756%;">Estimated Delivery</th><th style="width: 19.3393%;">Price</th></tr></thead><tbody><tr><td style="width: 36.0363%;">Standard Shipping</td><td style="width: 44.3756%;">2 - 5 Business Days</td><td style="width: 19.3393%;">$6.95</td></tr><tr><td style="width: 36.0363%;">FREE Standard Shipping</td><td style="width: 44.3756%;"> </td><td style="width: 19.3393%;">Orders $99+</td></tr><tr><td style="width: 36.0363%;">Express Shipping</td><td style="width: 44.3756%;">2 - 3 Business Days</td><td style="width: 19.3393%;">$15.00</td></tr><tr><td style="width: 36.0363%;">Expedited Shipping</td><td style="width: 44.3756%;">1 - 2 Business Days</td><td style="width: 19.3393%;">$24.00</td></tr></tbody></table> Important Information:<ul><li>We aim to ship all orders the same business day if placed before 11 AM (CST). Orders placed after 11 AM CST on Friday will ship the next business day (Monday).</li><li>2-5 day shipping applies to the 48 contiguous states.</li><li>Standard Shipping is available for all 50 states in the U.S., including PO Boxes and APO/FPO addresses.</li><li>Expedited Shipping is not available for PO Boxes and APO/FPO addresses.</li><li>If there&#x2019;s a shipping issue, please contact Customer Support within 30 days of your order.</li></ul>TRACK YOUR PACKAGE: Once your order is packaged and labeled, you will receive an email with your tracking number. This email will include all the details you need to track your package. If you&apos;re having trouble tracking your package, feel free to contact us via email <a href="https://www.wildoakboutique.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>. Please provide your order number for faster assistance.LOST OR STOLEN PACKAGES: If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier. We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.DEFECTIVE OR DAMAGED MERCHANDISE: Go to our Returns Portal to start the return process. Select &quot;item is damaged&quot; under &quot;reason for return,&quot; and provide a description and photo of the issue. You can also email us pictures for assistance.For any questions regarding shipping, feel free to email us <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.<div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div data-col="1" data-mce-bogus="all" data-mce-resize="false" data-mce-style="cursor: col-resize; margin: 0; padding: 0; position: absolute; left: 370.5694580078125px; top: 8px; height: 437px; width: 4px; " style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; cursor: col-resize; margin: 0px; padding: 0px; position: absolute; left: 370.569px; top: 8px; height: 437px; width: 4px;"> </div>

U.S. shipping information

Information regarding shipping to Canada. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).

Why haven&apos;t I received an order or shipping confirmation email? Please check your promotional, junk, and spam folders, as the notification might have landed there. Mark us as SAFE to ensure you receive future messages from us! Still not seeing it? No problem! Reach out to us via email <a href="#" rel="noopener">here</a>.How much is shipping?<table><thead><tr><th style="width: 47.0057%;">Shipping Method</th><th style="width: 36.9302%;">Estimated Delivery</th><th style="width: 15.7106%;">Price</th></tr></thead><tbody><tr><td style="width: 47.0057%;">FedEx International Connect Plus</td><td style="width: 36.9302%;">Up to 8 Business Days</td><td style="width: 15.7106%;">$13.00 CAD</td></tr><tr><td style="width: 47.0057%;">FREE FedEx International Connect Plus</td><td style="width: 36.9302%;"> </td><td style="width: 15.7106%;">Orders over $200+</td></tr></tbody></table>Important Information:<ul><li>We aim to ship all orders the same business day if placed before 10 AM (CST). Orders placed after 10 AM CST on Friday will be shipped the next business day (Monday).</li><li>Once your order is placed, we are unable to update shipping addresses on international orders.</li><li>Duties/GST/Taxes are NON-REFUNDABLE once your parcel has shipped.</li><li>If there is an issue with your package, you must contact Customer Support within 30 days of placing your order.</li></ul>TRACK YOUR PACKAGE: Once your order is packaged and labeled, you&apos;ll receive an email with your tracking number. This email will contain all the information you need to track your package. If you&apos;re having trouble tracking your package, feel free to reach out to us via email <a href="#" rel="noopener">here</a>. Remember to include your order number for faster assistance.LOST OR STOLEN PACKAGES: If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier.&#xA0; We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.DEFECTIVE OR DAMAGED MERCHANDISE: Visit our Returns Portal to start your return. Select &#x201C;item is damaged&#x201D; under &#x201C;reason for return,&#x201D; then proceed with the process. Please indicate how the product is damaged in the comment section and upload a picture of the issue. You can also email us photos for further assistance.For any questions regarding shipping, feel free to email us <a href="#" rel="noopener">here</a>.<div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Canada shipping information

Information regarding International Shipping. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).

<div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Why haven&apos;t I received an order or shipping confirmation email? Please check your promotional, junk, and spam folders in case the notification ended up there. Mark us as SAFE to ensure you receive future messages from us! Still can&apos;t find it? No worries, reach out to us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.How much is shipping?<table style="margin-right: calc(12%); width: 88%;"><thead><tr><th>Shipping Method</th><th style="width: 40.0538%;">Estimated Delivery</th><th style="width: 18.7311%;">Price</th></tr></thead><tbody><tr><td>FedEx International Connect Plus &#xA0; &#xA0;</td><td style="width: 40.0538%;">Up to 10 Business Days</td><td style="width: 18.7311%;">Cost of label</td></tr></tbody></table>Important Information:<ul><li>We aim to ship all orders the same business day if placed before 10 AM (CST). Orders placed after 10 AM CST on Friday will be shipped the next business day (Monday).</li><li>Duties/GST/Taxes are NON-REFUNDABLE once your parcel has shipped.</li><li>Duties/GST/Taxes are paid at checkout&#x2014;there will be no extra fees at customs.</li><li>Some countries require that Duties &amp; Taxes be paid upon entry, rather than at checkout.</li><li>If there is a shipping issue with your package, please contact Customer Support within 30 days of placing your order.</li></ul>TRACK YOUR PACKAGE: Once your order is packaged and labeled, you&apos;ll receive an email with your tracking number. This email will contain all the information you need to track your package. If you encounter difficulties tracking your package, feel free to contact us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>. Be sure to include your order number for faster assistance.LOST OR STOLEN PACKAGES: If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier.&#xA0; We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.DEFECTIVE OR DAMAGED MERCHANDISE: Visit our Returns Portal to initiate the return process. Select &quot;item is damaged&quot; under &quot;reason for return&quot; and proceed with the return steps. Please describe the damage in the comment section and upload a photo of the issue. You can also email us photos for further assistance.For any shipping-related questions, feel free to email us <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.</div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

International shipping information

Shipping TimeFor more details on shipping, please refer to our Shipping Article. My package was delivered, but I didn't receive it!We use a no-signature-required delivery service, meaning that if no one is home at the time of delivery, the package wi

Shipping Time For more details on shipping, please refer to our <a href="https://www.wildoakboutique.com/pages/shipping-information">Shipping Article</a>.My package was delivered, but I didn&apos;t receive it! We use a no-signature-required delivery service, meaning that if no one is home at the time of delivery, the package will be left in a secure location around your home. If you&apos;re in an apartment or complex, you may want to check with the apartment manager, reception, admin, lobby, or mailroom. Also, consider asking your neighbors if they&#x2019;ve collected it for safekeeping.Additionally, carriers like USPS sometimes mark a package as delivered before it actually arrives, and it may show up a day or two later. In some cases, the package might have been delivered to the wrong address, then returned and redirected to the correct one. If your package hasn&apos;t arrived within 10 business days from the scheduled delivery date, please reach out to us.Finally, contact your local post office or carrier to gather more information about why the package was marked as delivered but hasn&apos;t reached you.Important Note: Missing package claim reshipments and refunds are at the discretion of Wild Oak Boutique. We recommend filing a claim directly with the carrier. Wild Oak Boutique is not responsible for lost, stolen, held, or damaged packages. If your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your shipment.

Delivery information

☆ TRACK YOUR ORDER HERE ☆. You will receive a shipping confirmation when your order leaves our warehouse. This email will include your tracking details. If you don't receive a shipping confirmation email after 24 hours please message us.

<a href="https://wildoakboutique.gorgias.help/en-US/ssp/login">&#x2606; TRACK YOUR ORDER HERE &#x2606;</a>How do I track my order? You can track your order through your account. Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking details. If you don&apos;t see the email, be sure to check your junk/spam folder. Please note, it can take up to 24 hours for tracking updates to appear.If you placed an order and haven&#x2019;t received a shipping confirmation email after 24 hours, please reach out to our support team <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.Why is my order delayed? Orders placed before 11 AM (CST) will ship out the same business day, Monday through Friday. Orders placed after 11 AM (CST) will ship the next business day. Please note that tracking information can take up to 24 hours to update.Carrier delays may happen due to factors like supply chain issues, holidays, weather conditions, labor shortages, or inaccurate shipping information.

How do I track my order?

If you believe your order is lost while in transit, please contact us right away so we can help. Carrier ClaimsIf there have been no tracking updates for 7 days, we can file a claim with the carrier for failed delivery. Once the claim is resolved, we

If you believe your order is lost while in transit, please <a href="https://www.wildoakboutique.com/pages/contact-us">contact us</a> right away so we can help.Carrier Claims If there have been no tracking updates for 7 days, we can file a claim with the carrier for failed delivery. Once the claim is resolved, we&#x2019;ll either resend your package or issue store credit if the items are no longer available.We&#x2019;re Here to Help Our customer experience team is always available to assist with delivery or transit issues, so don&#x2019;t hesitate to reach out if you need support.

What happens if my order gets lost in transit?

If you believe your order was stolen or misdelivered, please contact us right away so we can help. Orders with Package Protection (Re:do)If you added package protection (such as Re:do) to your order, we can file a claim on your behalf after 7 days fr

If you believe your order was stolen or misdelivered, please contact us right away so we can help.Orders with Package Protection (Re:do) If you added package protection (such as Re:do) to your order, we can file a claim on your behalf after 7 days from the carrier&#x2019;s &#x201C;delivered&#x201D; scan. We will send a replacement or issue store credit if any item(s) are sold out once the claim is approved.Orders without Package Protection If package protection wasn&#x2019;t added, the we require that you file a police report for the missing package. Once you&#x2019;ve sent us a copy of the police report and it has been 7 days since the order was marked delivered, we&#x2019;ll review and consider reissuing the package.Important Note We are unable to issue refunds for orders that the carrier marks as delivered. However, our team is here to support you with any delivery or transit issues and guide you through the next steps.

What happens if my order was stolen or wasn't delivered?

Yes, we do offer store pickup if you're in the Sioux Falls, SD area! Simply select the "Local Pickup" option at checkout. Once your order is ready for pickup, you will receive a confirmation email with a code to enter at our smart lockers. Our locker

<div data-block="true" data-editor="3c81l" data-offset-key="6loro-0-0" id="isPasted">Yes, we do offer store pickup if you&apos;re in the Sioux Falls, SD area! Simply select the &quot;Local Pickup&quot; option at checkout.Once your order is ready for pickup, you will receive a confirmation email with a code to enter at our smart lockers. Our lockers are located at the North entrance of the building at the following address:4001 W 34th St North Sioux Falls, SD 57107-1456Pickup hours: 6:00 AM to 10:00 PM</div><div data-block="true" data-editor="3c81l" data-offset-key="9vb78-0-0"> </div><div data-block="true" data-editor="3c81l" data-offset-key="5drq1-0-0"><img alt src="https://attachments.gorgias.help/MNVgn6mpRyx1j8BO/hc/Aa90l7ELKv2JWorj/2025011902-650f723d-320d-4492-b68a-e69ad10f7d51-14dc3704-95a6-4849-add9-88444d3c4758.png" id="isPasted" class="fr-fic fr-dii"></div>

Do you offer local pickup?

Submit a question via the Inquiry Form for a response within 48 hours.

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Wild Oak Boutique

Answers to frequently asked questions regarding Shipping, Tracking, and Delivery.

SHIPPING / TRACKING