Information about shipping and delivery. Order and Shipping confirmation emails, where we ship to, shipping costs, time in transit, and more.

<h3 id="why-havent-i-received-an-order-or-shipping-confirmation-email"><span style="font-size: 24px; font-family: Merriweather;"><strong>Why haven&apos;t I received an order or shipping confirmation email?</strong></span></h3><ul><li id="isPasted" style="font-size: 16px; font-family: Merriweather;">Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won&#x2019;t miss an message from us in future!&#xA0;</li><li id="isPasted" style="font-size: 16px; font-family: Merriweather;">Still not seeing it? Not to worry, reach out to us via <a href="https://www.wildoakboutique.com/pages/contact-us">email here</a>.</li></ul><h3 id="where-do-you-ship"><span style="font-size: 24px; font-family: Merriweather;"><strong>Where do you ship?</strong></span></h3><ul><li style="font-size: 16px; font-family: Merriweather;">We offer standard shipping for all 50 states within the US. This does include PO Boxes and APOs/FPOs.</li></ul><h3 style="text-align: left;" id="how-much-is-shipping"><span style="font-size: 24px; font-family: Merriweather;"><strong>How much is shipping?</strong></span></h3><div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table height="436" style="width: 533.333px; border: 1px dashed rgb(204, 204, 204);"><tbody><tr style="height: 49px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 145.347px; height: 49px; text-align: left;"><strong>Shipping Method</strong></td><td style="border: 1px dashed rgb(204, 204, 204); width: 153.972px; height: 49px; text-align: left;"><strong>&#xA0;Estimated Delivery</strong></td><td style="border: 1px dashed rgb(204, 204, 204); width: 138.458px; height: 49px; text-align: left;"><strong>Price</strong></td></tr><tr style="height: 101px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 145.347px; height: 101px; text-align: left;">Standard Shipping</td><td style="border: 1px dashed rgb(204, 204, 204); width: 153.972px; height: 101px; text-align: left;">2 - 5 Business Days</td><td style="border: 1px dashed rgb(204, 204, 204); width: 138.458px; height: 101px; text-align: left;"><p style="margin: 0px 0px 1em; line-height: 1.4; text-align: left;">$6.95</p><p style="margin: 0px 0px 1em; line-height: 1.4;">FREE - orders $99+&#xA0;</p></td></tr><tr style="height: 99px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 145.347px; height: 99px; text-align: left;">UPS Ground</td><td style="border: 1px dashed rgb(204, 204, 204); width: 153.972px; height: 99px; text-align: left;">2 - 6&#xA0;Business Days</td><td style="border: 1px dashed rgb(204, 204, 204); width: 138.458px; height: 99px; text-align: left;"><p style="margin: 0px 0px 1em; line-height: 1.4;">$10.95</p><p style="margin: 0px 0px 1em; line-height: 1.4;">$2.95 - orders $99+</p></td></tr><tr style="height: 78px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 145.347px; height: 78px; text-align: left;">Express</td><td style="border: 1px dashed rgb(204, 204, 204); width: 153.972px; height: 78px; text-align: left;">2-3 Business Days</td><td style="border: 1px dashed rgb(204, 204, 204); width: 138.458px; height: 78px; text-align: left;">$16.00</td></tr><tr style="height: 79px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 145.347px; height: 79px; text-align: left;">Expedited Shipping</td><td style="border: 1px dashed rgb(204, 204, 204); width: 153.972px; height: 79px; text-align: left;">1-2 Business Day</td><td style="border: 1px dashed rgb(204, 204, 204); width: 138.458px; height: 79px; text-align: left;">$25.00</td></tr></tbody></table><p style="margin: 0px 0px 1em; line-height: 1.4;">&#xA0;</p><p style="margin: 0px 0px 1em; line-height: 1.4;"><strong><span style="font-family: Merriweather;">Important Information:</span></strong></p><ol><li style="font-family: Merriweather;">We aim to have all orders shipped the same business day if placed before 11AM (CST). Orders placed Friday after&#xA0;11AM CST will be shipped the next business day (Monday).</li><li style="font-family: Merriweather;">2-5 day shipping applies to 48 contiguous states.</li><li style="font-family: Merriweather;">Standard Shipping is offered for all 50 States within the US. This shipping option also includes PO Boxes and APOs/ FPOs.&#xA0;</li><li style="font-family: Merriweather;">Expedited&#xA0;Shipping is not available for P.O. Boxes and APO/FPO addresses.</li><li style="font-family: Merriweather;">If there is any shipping issue with your package, you must contact Customer Support within&#xA0;30 days after your order was placed.</li></ol><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="track-your-package"><span style="font-family: Merriweather;"><strong>TRACK YOUR PACKAGE:&#xA0;</strong></span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to reach us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>. Remember to provide your order number in the email for faster tracking.&#xA0;</span></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="lost-or-stolen-packages"><span style="font-family: Merriweather;"><strong>LOST OR STOLEN PACKAGES</strong><strong>:</strong>&#xA0;</span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Please contact your local post office or other carrier if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email</a> after you check your local post office.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.&#xA0;</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will not be reshipped, and the customer will be given store credit less than shipping expenses.&#xA0;</span></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="defective-or-damaged-merchandise"><span style="font-family: Merriweather;"><strong>DEFECTIVE OR DAMAGED MERCHANDISE</strong><strong>:</strong>&#xA0;</span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Head over to our <a href="https://returns.wildoakboutique.com/" rel="noopener noreferrer" target="_blank">Returns Portal</a>. After starting your return, select &#x2018;item is damaged&#x2019; under &#x2018;reason for return&#x2019;, and proceed through the return process. Please indicate how the product is damaged in the &#x2018;comment&#x2019; section as well as uploading a picture of the issue. You can also provide photos and message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">&#xA0;</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;"><a href="https://www.wildoakboutique.com/pages/contact-us"><strong>Email us with any questions regarding shipping here.</strong></a></span></p></div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div data-col="1" data-mce-bogus="all" data-mce-resize="false" data-mce-style="cursor: col-resize; margin: 0; padding: 0; position: absolute; left: 370.5694580078125px; top: 8px; height: 437px; width: 4px; " style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; cursor: col-resize; margin: 0px; padding: 0px; position: absolute; left: 370.569px; top: 8px; height: 437px; width: 4px;"><br></div><p><br></p>

US SHIPPING

Information regarding shipping to Canada. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).

<h3 id="isPasted"><span style="font-size: 24px; font-family: Merriweather;"><strong>Why haven&apos;t I received an order or shipping confirmation email?</strong></span></h3><ul><li style="font-size: 16px; font-family: Merriweather;">Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won&#x2019;t miss an message from us in future!&#xA0;</li><li style="font-size: 16px; font-family: Merriweather;">Still not seeing it? Not to worry, reach out to us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</li></ul><h3 style="text-align: left;" id="how-much-is-shipping"><span style="font-size: 24px; font-family: Merriweather;"><strong>How much is shipping?</strong></span></h3><div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table style="width: 533.333px; border: 1px dashed rgb(204, 204, 204);"><tbody><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 164px; height: 22px;"><strong><span style="font-family: Merriweather; font-size: 16px;">Shipping Method</span></strong></td><td style="border: 1px dashed rgb(204, 204, 204); width: 157.234px; height: 22px;"><span style="font-family: Merriweather;"><strong><span style="font-size: 16px;">&#xA0;Estimated Delivery</span></strong></span></td><td style="border: 1px dashed rgb(204, 204, 204); width: 144.766px; height: 22px;"><span style="font-family: Merriweather;"><strong><span style="font-size: 16px;">Price</span></strong></span></td></tr><tr style="height: 72px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 164px; height: 72px;"><span style="font-family: Merriweather;">DHL Express Worldwide</span></td><td style="border: 1px dashed rgb(204, 204, 204); width: 157.234px; height: 72px;"><span style="font-family: Merriweather;">Up to&#xA0;8 Business Days</span></td><td style="border: 1px dashed rgb(204, 204, 204); width: 144.766px; height: 72px;"><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">$20.00 USD</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Orders under $200</span></p></td></tr><tr style="height: 30.9444px;"><td style="border: 1px dashed rgb(204, 204, 204); width: 164px; height: 30.9444px;"><span style="font-family: Merriweather;">DHL Express Worldwide</span></td><td style="border: 1px dashed rgb(204, 204, 204); width: 157.234px; height: 30.9444px;"><span style="font-family: Merriweather;">Up to&#xA0;8 Business Days</span></td><td style="border: 1px dashed rgb(204, 204, 204); width: 144.766px; height: 30.9444px;"><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">$10.00 USD</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Orders $200+</span></p></td></tr></tbody></table><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">&#xA0;</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;"><strong>Important Information:</strong></span></p><ol><li style="font-family: Merriweather;">We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after&#xA0;10AM CST will be shipped the next business day (Monday).</li><li style="font-family: Merriweather;">Once your order is placed, we are not able to update shipping addresses on international orders.</li><li style="font-family: Merriweather;">Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped</li><li style="font-family: Merriweather;">If there is any shipping issue with your package, you must contact Customer Support within&#xA0;30 days after your order was placed.</li></ol><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="track-your-package"><span style="font-family: Merriweather;"><strong>TRACK YOUR PACKAGE:&#xA0;</strong></span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to reach us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>. Remember to provide your order number in the email for faster tracking.&#xA0;</span></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="lost-or-stolen-packages"><span style="font-family: Merriweather;"><strong>LOST OR STOLEN PACKAGES</strong><strong>:</strong>&#xA0;</span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Please contact your local post office or other carrier if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email</a> after you check your local post office.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">We will supply order and tracking information for customers to provide to the courier to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.&#xA0;</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will not be reshipped, and the customer will receive store credit less any shipping costs.</span></p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="defective-or-damaged-merchandise"><span style="font-family: Merriweather;"><strong>DEFECTIVE OR DAMAGED MERCHANDISE</strong><strong>:</strong>&#xA0;</span></h3><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;">Head over to our <a href="https://returns.wildoakboutique.com/" rel="noopener noreferrer" target="_blank">Returns Portal</a>. After starting your return, select &#x2018;item is damaged&#x2019; under &#x2018;reason for return&#x2019;, and proceed through the return process. Please indicate how the product is damaged in the &#x2018;comment&#x2019; section as well as uploading a picture of the issue. You can also provide photos and message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4;"><span style="font-family: Merriweather;"><a href="https://www.wildoakboutique.com/pages/contact-us"><strong>Email us with any questions regarding shipping.</strong></a></span></p></div>

CANADA SHIPPING

Information regarding International Shipping. We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after 10AM CST will be shipped the next business day (Monday).

<div id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted"><span style="font-size: 24px; font-family: Merriweather;"><strong>Why haven&apos;t I received an order or shipping confirmation email?</strong></span></h3><ul><li style="font-size: 16px; font-family: Merriweather;">Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won&#x2019;t miss an message from us in future!&#xA0;</li><li style="font-size: 16px; font-family: Merriweather;">Still not seeing it? Not to worry, reach out to us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</li></ul><h3 style="text-align: left;" id="how-much-is-shipping"><span style="font-size: 24px; font-family: Merriweather;"><strong>How much is shipping?</strong></span></h3></div><div style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table height="135" style="width: 533.333px; border: 1px dashed rgb(204, 204, 204);"><tbody><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 169px;"><strong>Shipping Method</strong></td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 167.594px;"><strong>&#xA0;Estimated Delivery</strong></td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 123.406px;"><strong>Price</strong></td></tr><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 169px;">DHL Express Worldwide</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 167.594px;">Up to 10&#xA0;Business Days</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px; width: 123.406px;">Cost of label</td></tr></tbody></table><p style="margin: 0px 0px 1em; line-height: 1.4;">&#xA0;</p><p style="margin: 0px 0px 1em; line-height: 1.4;"><strong>Important Information:</strong></p><ol><li>We aim to have all orders shipped the same business day if placed before 10AM (CST). Orders placed Friday after&#xA0;10AM CST will be shipped the next business day (Monday).</li><li>Duties/GST/Taxes are NON REFUNDABLE once your parcel has shipped.</li><li>Duties/GST/Taxes are paid at checkout, nothing extra to pay at customs.</li><li>Some countries require that Duties &amp; Taxes are paid upon entry, not at checkout.</li><li>If there is any shipping issue with your package, you must contact Customer Support within&#xA0;30 days after your order was placed.</li></ol><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="track-your-package"><strong>TRACK YOUR PACKAGE:&#xA0;</strong></h3><p style="margin: 0px 0px 1em; line-height: 1.4;">Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to reach us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>. Remember to provide your order number in the email for faster tracking.&#xA0;</p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="lost-or-stolen-packages"><strong>LOST OR STOLEN PACKAGES</strong><strong>:</strong>&#xA0;</h3><p style="margin: 0px 0px 1em; line-height: 1.4;">Please contact your local post office or other carrier if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email</a> after you check your local post office.</p><p style="margin: 0px 0px 1em; line-height: 1.4;">We will supply order and tracking information for customers to provide to the courier to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.&#xA0;</p><p style="margin: 0px 0px 1em; line-height: 1.4;">We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will not be reshipped, and the customer will receive store credit less any shipping costs..</p><h3 style="margin: 0px 0px 1em; line-height: 1.4;" id="defective-or-damaged-merchandise"><strong>DEFECTIVE OR DAMAGED MERCHANDISE</strong><strong>:</strong>&#xA0;</h3><p style="margin: 0px 0px 1em; line-height: 1.4;">Head over to our <a href="https://returns.wildoakboutique.com/" rel="noopener noreferrer" target="_blank">Returns Portal</a>. After starting your return, select &#x2018;item is damaged&#x2019; under &#x2018;reason for return&#x2019;, and proceed through the return process. Please indicate how the product is damaged in the &#x2018;comment&#x2019; section as well as uploading a picture of the issue. You can also provide photos and message us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</p><p style="margin: 0px 0px 1em; line-height: 1.4;"><a href="https://www.wildoakboutique.com/pages/contact-us"><strong>Email us with any questions regarding shipping.</strong></a></p></div>

INTERNATIONAL SHIPPING

☆ TRACK YOUR ORDER HERE ☆. You will receive a shipping confirmation when your order leaves our warehouse. This email will include your tracking details. If you don't receive a shipping confirmation email after 24 hours please message us.

<p><span style="font-size: 18px;"><span style="background-color: rgb(155, 113, 107); font-family: Merriweather; color: rgb(0, 0, 0);"><a href="https://wildoakboutique.gorgias.help/en-US/ssp/login">&#x2606; TRACK YOUR ORDER HERE &#x2606;</a></span></span><span style="font-size: 24px; color: rgb(255, 255, 255);"><a href="https://wildoakboutique.gorgias.help/en-US/ssp/login">&#xA0;</a></span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Merriweather; font-size: 24px;">How do I track my order?</span></h3><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Merriweather; font-size: 16px;">You will receive a shipping confirmation as soon as your order leaves our warehouse. This email will include your tracking details. Be sure to check your junk/spam folder if you cannot find the email.&#xA0;</li><li style="font-family: Merriweather; font-size: 16px;">Please note that it can take up to 24 hours to show any sort of an update within the tracking link</li><li style="font-family: Merriweather; font-size: 16px;">If you placed an order and have not received a shipping confirmation email from us after 24 hours, please reach out to our <a href="https://www.wildoakboutique.com/pages/contact-us">support team here</a>.</li></ul><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Merriweather; font-size: 24px;">Why is my order delayed?&#xA0;</span></h3><ul id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Merriweather; font-size: 16px;">Orders placed before 11AM (CST) will ship out the same business day, Monday-Friday. Orders placed after 11AM (CST) will shipped the next business day.</li><li style="font-family: Merriweather; font-size: 16px;">Please note that it can take up to 24 hours to show any sort of an update within the tracking link.</li><li style="font-family: Merriweather; font-size: 16px;">Carrier delays may occur due to Supply Chain Issues, Holidays, Weather, Labor Shortages, Inaccurate Shipping Information.</li></ul><p><br></p>

TRACKING

Please see our Shipping Article for more information. We use a no signature required delivery service which means if no one was home at time of delivery the package will be left in a secure location around your home. If you have one, you may want to

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Merriweather; font-size: 24px;">Shipping Time</span></h3><p><span style="font-family: Merriweather;">Please see our <a href="https://wildoakboutique.gorgias.help/en-US/shipping-155976">Shipping Article</a> for more information.</span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Merriweather; font-size: 24px;"><strong>My package was delivered but I didn&apos;t receive it!</strong></span></h3><p><span style="font-family: Merriweather;">We use a no signature required delivery service which means if no one was home at time of delivery the package will be left in a secure location around your home. If you have one, you may want to double check with an apartment manager/reception/admin/lobby, desk/mailroom, and maybe even with your neighbors incase this has been collected for safekeeping for you!</span></p><p><span style="font-family: Merriweather;">In addition, USPS and other carriers sometimes will mark the package as delivered before it is actually delivered and may arrive in a day or so. Other times the package was delivered to the wrong address, then gets returned and sent to the correct address. If your package does not arrive after <strong>10 business days</strong> from your scheduled delivery date, please let us know.</span></p><p><span style="font-family: Merriweather;">Lastly, please contact your local post office or other carrier to see if you can gather any information as to why they marked it as delivered but you didn&apos;t receive it.&#xA0;</span></p><h3 id="isPasted"><span style="font-family: Merriweather; font-size: 18px;">Please note - Missing package claim reshipments and refunds are at the discretion of Wild Oak Boutique. We suggest filing a claim with the carrier directly. Wild Oak Boutique is not responsible for lost, stolen, held, or damaged packages. If you placed an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your shipment.</span></h3>

DELIVERY

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Wild Oak Boutique

Answers to frequently asked questions regarding Shipping, Tracking, and Delivery.

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INTERNATIONAL SHIPPING

TRACKING

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