International shipping informationUpdated a month ago
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How much is shipping?
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| FedEx International Connect Plus | Up to 10 Business Days | Cost of label |
Important Information:
- We aim to ship all orders the same business day if placed before 10 AM (CST). Orders placed after 10 AM CST on Friday will be shipped the next business day (Monday).
- Duties/GST/Taxes are NON-REFUNDABLE once your parcel has shipped.
- Duties/GST/Taxes are paid at checkout—there will be no extra fees at customs.
- Some countries require that Duties & Taxes be paid upon entry, rather than at checkout.
- If there is a shipping issue with your package, please contact Customer Support within 30 days of placing your order.
TRACK YOUR PACKAGE:
Once your order is packaged and labeled, you'll receive an email with your tracking number. This email will contain all the information you need to track your package. If you encounter difficulties tracking your package, feel free to contact us via email here. Be sure to include your order number for faster assistance.
LOST OR STOLEN PACKAGES:
If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier.
We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.
Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.
Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.
DEFECTIVE OR DAMAGED MERCHANDISE:
Visit our Returns Portal to initiate the return process. Select "item is damaged" under "reason for return" and proceed with the return steps. Please describe the damage in the comment section and upload a photo of the issue. You can also email us photos for further assistance.
For any shipping-related questions, feel free to email us here.