Canada shipping informationUpdated 21 days ago
Why haven't I received an order or shipping confirmation email?
Please check your promotional, junk, and spam folders, as the notification might have landed there. Mark us as SAFE to ensure you receive future messages from us!
Still not seeing it? No problem! Reach out to us via email here.
How much is shipping?
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| FedEx International Connect Plus | Up to 8 Business Days | $13.00 CAD |
| FREE FedEx International Connect Plus | Orders over $200+ |
Important Information:
- We aim to ship all orders the same business day if placed before 10 AM (CST). Orders placed after 10 AM CST on Friday will be shipped the next business day (Monday).
- Once your order is placed, we are unable to update shipping addresses on international orders.
- Duties/GST/Taxes are NON-REFUNDABLE once your parcel has shipped.
- If there is an issue with your package, you must contact Customer Support within 30 days of placing your order.
TRACK YOUR PACKAGE:
Once your order is packaged and labeled, you'll receive an email with your tracking number. This email will contain all the information you need to track your package. If you're having trouble tracking your package, feel free to reach out to us via email here. Remember to include your order number for faster assistance.
LOST OR STOLEN PACKAGES:
If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier.
We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.
Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.
Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.
DEFECTIVE OR DAMAGED MERCHANDISE:
Visit our Returns Portal to start your return. Select “item is damaged” under “reason for return,” then proceed with the process. Please indicate how the product is damaged in the comment section and upload a picture of the issue. You can also email us photos for further assistance.
For any questions regarding shipping, feel free to email us here.