U.S. shipping informationUpdated 20 days ago
Why haven't I received an order or shipping confirmation email?
Please check your promotional, junk, and spam folders, as the notification may have ended up there. To avoid this in the future, consider marking us as SAFE in your email settings.
Still not seeing it? No worries! Reach out to us via email here.
Where do you ship?
We offer standard shipping to all 50 states in the U.S., including PO Boxes and APO/FPO addresses.
How much is shipping?
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Shipping | 2 - 5 Business Days | $6.95 |
| FREE Standard Shipping | Orders $99+ | |
| Express Shipping | 2 - 3 Business Days | $15.00 |
| Expedited Shipping | 1 - 2 Business Days | $22.00 |
Important Information:
- We aim to ship all orders the same business day if placed before 11 AM (CST). Orders placed after 11 AM CST on Friday will ship the next business day (Monday).
- 2-5 day shipping applies to the 48 contiguous states.
- Standard Shipping is available for all 50 states in the U.S., including PO Boxes and APO/FPO addresses.
- Expedited Shipping is not available for PO Boxes and APO/FPO addresses.
- If there’s a shipping issue, please contact Customer Support within 30 days of your order.
TRACK YOUR PACKAGE:
Once your order is packaged and labeled, you will receive an email with your tracking number. This email will include all the details you need to track your package. If you're having trouble tracking your package, feel free to contact us via email here. Please provide your order number for faster assistance.
LOST OR STOLEN PACKAGES:
If your package is lost or stolen, please contact your local post office or carrier. We will provide order and tracking details to help you file a claim with the carrier.
We will wait 10 days from the date the package was marked as delivered by the carrier before filing a claim. If the package has not arrived after that time, we will proceed with filing a claim.
Our claims process will either send a replacement package or issue store credit for any sold-out items. Please note that we do not offer refunds for packages marked as delivered. If your package was marked as delivered, you will need to file a police report.
Packages returned as non-deliverable will not be reshipped but will be eligible for store credit minus shipping expenses.
DEFECTIVE OR DAMAGED MERCHANDISE:
Go to our Returns Portal to start the return process. Select "item is damaged" under "reason for return," and provide a description and photo of the issue. You can also email us pictures for assistance.
For any questions regarding shipping, feel free to email us here.