We recommend using Google Chrome for optimal experience. Reset your account password if you are unable to login to your account. Create an account if you don't have one. You will automatically be logged out after 24 hours for security purposes.

<article data-scroll-anchor="true" data-testid="conversation-turn-117" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="6c6c6e27-af7d-44bc-934c-8a6f792f8d9d" data-message-model-slug="gpt-4o-mini" dir="auto">I&apos;m having trouble with the website! As a first step, we always recommend using&#xA0;Chrome as your browser for the optimal experience on our website. If the issue still persists with Chrome, feel free to contact us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>. You can also download our mobile app for easier shopping!<hr>Why isn&apos;t my account login working? We suggest choosing the&#xA0;&apos;Forgot your password?&apos; link and following the instructions sent to your email to reset your password. If you see the error &quot;No account found with that email,&quot; you will need to create an account. Once you create an account, all orders associated with that email will display.<hr>How do I reset my account password? Use the Forgot Password link&#xA0;to safely reset your password. Please also check your junk/spam folder for the automated notification.<hr>How can I delete my account? If you wish to have your account removed, please reach out to us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.<hr>Why do I keep getting logged out of my account? For security, your browser cookies associated with your login expire after a&#xA0;24-hour interval. We are unable to adjust this timeframe, but you can change the cookie expiration date in the settings of your preferred browser.</div></article><form data-state="closed" type="button"> </form>

I am having account issues

Why isn't my payment processing? Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.

Why isn&apos;t my payment processing? Please try switching devices and/or browsers and attempt checking out using Google Chrome or Safari, as our website is optimized for the best experience with these browsers. If you receive an error message that your credit card has been declined, try reaching out to your credit card company as a first step. Also, make sure your zip code matches what your financial institution has on file, as the payment will not go through if it doesn&apos;t match. If you&apos;re still encountering issues, please send us a screenshot of the error message to our email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a> so we can assist you further!<hr>My promo code / gift card isn&apos;t working! Please ensure that the&#xA0;promo code is valid for all items in your order (e.g., no sale items or gift cards). Gift card codes must be entered separately from promo codes. If you&apos;re still having trouble applying the code, please message us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.<h3 id> </h3>

I am having checkout issues

Submit a question via the Inquiry Form for a response within 48 hours.

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Returns Portal

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CONTACT

RETURNS PORTAL

Wild Oak Boutique

Answers to frequently asked questions regarding general Technical Issues.

TECHNICAL ISSUES

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

What if I did not receive order confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

MOBILE APP

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

How do I submit a collab request?

What are the perks of becoming an ambassador?

Is Wild Oak Boutique on LTK?

AMBASSADORS / COLLABS

How can I contact customer service?

What is the story of Wild Oak Boutique?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY