We recommend using Google Chrome for optimal experience. Reset your account password if you are unable to login to your account. Create an account if you don't have one. You will automatically be logged out after 24 hours for security purposes.

<h3 id="im-having-trouble-with-the-website"><span style="font-size: 24px; font-family: Merriweather;">I&apos;m having trouble with the website!</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;">As a first step, we always recommend using Chrome as your browser for the optimal experience on our website.</li><li style="font-family: Merriweather; font-size: 16px;">If the technical issue still persists with Chrome, contact us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</li><li style="font-family: Merriweather; font-size: 16px;">You can always download our <a href="https://wildoakboutique.gorgias.help/en-US/how-do-i-download-the-mobile-app-157972" rel="noopener noreferrer" target="_blank">mobile app</a> for easier shopping!</li></ul><h3 id="why-isnt-my-account-login-working"><span style="font-size: 24px; font-family: Merriweather;">Why isn&apos;t my account login working?</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;">We suggest choosing the &apos;Forgot your password?&apos; link and rerouting through your email to reset your password.&#xA0;</li><li style="font-family: Merriweather; font-size: 16px;"><p>If you receive the error &quot;No account found with that email&quot; you will need to create an account. Once you create an account all orders associated with that email to display.</p></li></ul><h3 id="how-do-i-reset-my-account-password"><span style="font-size: 24px; font-family: Merriweather;">How do I reset my account password?</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;"><span data-key="1897" style="box-sizing: inherit;"><span data-offset-key="1897:0" style="box-sizing: inherit;">Use the&#xA0;</span><span data-offset-key="1897:1" style="box-sizing: inherit;"><strong data-slate-leaf="true" style="box-sizing: inherit; font-weight: 600;">Forgot Password</strong></span><span data-offset-key="1897:2" style="box-sizing: inherit;">&#xA0;link located&#xA0;</span></span><a href="https://www.wildoakboutique.com/account/login?return_url=%2Faccount" target="_blank" rel="noopener noreferrer"></a><span data-key="1901" style="box-sizing: inherit;"><a href="https://www.wildoakboutique.com/account/login?return_url=%2Faccount" target="_blank" rel="noopener noreferrer"></a><span data-offset-key="1901:0" style="box-sizing: inherit;"><a href="https://www.wildoakboutique.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">here</a></span></span><span data-key="1902" style="box-sizing: inherit;"><span data-offset-key="1902:0" style="box-sizing: inherit;">&#xA0;to safely reset your password.</span></span></li><li style="font-family: Merriweather; font-size: 16px;"><span data-key="1904" style="box-sizing: inherit;"><span data-offset-key="1904:0" style="box-sizing: inherit;">Please make sure to also check your junk/spam folder for the automated notification.</span></span></li></ul><h3 id="how-can-i-delete-my-account"><span style="font-size: 24px; font-family: Merriweather;">How can I delete my account?</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;">Please reach out to us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a> if you wish to have your account removed from our website.</li></ul><h3 id="why-do-i-keep-getting-logged-out-of-my-account"><span style="font-size: 24px; font-family: Merriweather;">Why do I keep getting logged out of my account?</span></h3><ul><li style="font-size: 16px; font-family: Merriweather;">To make sure your experience on our store is as secure as possible, your browser cookies used in connection with your login expire after a 24 hour interval.</li><li style="font-size: 16px; font-family: Merriweather;">We&apos;re unable to adjust this timeframe on our end, but you do have the ability to change your cookie expiration date using the settings of your preferred browser.</li></ul>

ACCOUNT ISSUES

Why isn't my payment processing? Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.

<h3 id="isPasted"><span style="font-family: Merriweather; font-size: 24px;">Why isn&apos;t my payment processing?</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;">Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.</li><li style="font-family: Merriweather; font-size: 16px;">If you receive an error message that your credit card has been declined, please try reaching out to your credit card company as a first attempt.</li><li style="font-family: Merriweather; font-size: 16px;">Also, make sure your zip code matches what your financial institution has on file. Your payment will not go through if it doesn&apos;t match.&#xA0;</li><li style="font-family: Merriweather; font-size: 16px;">If you&#x2019;re still not having any luck, please send a screenshot of the error message that displays to us via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a> so we can better assist you!</li></ul><h3 id="isPasted"><span style="font-size: 24px; font-family: Merriweather;">My promo Promo Code / Gift Card isn&apos;t working!&#xA0;</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;">Please make sure the promo code is valid for all items in your order (i.e. no sale items or gift cards). Gift card codes must be entered separately.&#xA0;</li><li style="font-family: Merriweather; font-size: 16px;">If you&#x2019;re having trouble applying either of these, please message us&#xA0;via <a href="https://www.wildoakboutique.com/pages/contact-us" id="isPasted">email here</a>.</li></ul><h3 id="i-am-unable-to-use-my-rewards-and-a-coupon-code-at-the-same-time"><span style="font-family: Merriweather; font-size: 24px;">I am unable to use my Rewards and a Coupon Code at the same time!</span></h3><ul><li style="font-family: Merriweather; font-size: 16px;"><span id="isPasted" style="color: rgb(27, 28, 29); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, at this time customers are unable to apply rewards while using another coupon code. Our system only allows one or the other. We are currently working on this so customers can use both in the future!</span></li></ul>

CHECKOUT ISSUES

Submit a question via the Inquiry Form for a response within 48 hours.

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RETURNS PORTAL

Wild Oak Boutique

Answers to frequently asked questions regarding general Technical Issues.

TECHNICAL ISSUES

PAYMENT

GIFT CARDS

CHANGES & CANCELLATIONS

ORDERING

US SHIPPING

CANADA SHIPPING

INTERNATIONAL SHIPPING

TRACKING

DELIVERY

SHIPPING / TRACKING

U.S. RETURN POLICY

RETURNS

EXCHANGES

INTERNATIONAL RETURNS

CANADA RETURNS

RETURNS / EXCHANGES

WHERE IS MY GIFT CARD OR STORE CREDIT?

WHEN DOES MY STORE CREDIT / GIFT CARD EXPIRE?

CAN I EARN REWARD POINTS ON ORDERS PAID WITH A GIFT CARD?

MY GIFT CARD CODE ISN'T WORKING!

STORE CREDIT / GIFT CARDS

GETTING STARTED

REFER A FRIEND

POINTS & TIERS

BIRTHDAY DISCOUNT

REWARDS IN MOBILE APP

SHIPPING & RETURNS

ACCOUNT & EMAIL

REWARDS

SIZING

STOCK AVAILABILITY

PRODUCT STOCK / SIZING

HOW DO I DOWNLOAD THE MOBILE APP?

PERKS OF DOWNLOADING OUR MOBILE APP.

WHY AREN’T THE ITEMS I ADDED TO MY CART ON THE WEBSITE DISPLAYING IN THE APP?

DOES MY WISHLIST SYNC WITH THE WEBSITE?

MOBILE APP

HOW TO ADD & REMOVE WISHLIST ITEMS?

CAN I HAVE MULTIPLE WISHLIST'S?

CAN I SHARE SHARE MY WISHLIST WITH FRIENDS/FAMILY?

CAN I RECOVER MY WISHLIST AFTER SELECTING DELETING LIST?

WISHLIST

WHAT IS SEZZLE?

HOW DOES SEZZLE WORK?

WHAT HAPPENS IF I DON'T PAY SEZZLE?

WHAT HAPPENS IF I MAKE A RETURN?

SEZZLE

WHAT IS AFTERPAY?

HOW DOES AFTERPAY WORK?

WHAT HAPPENS IF I DON'T PAY AFTERPAY?

AFTERPAY

HOW DO I SUBMIT A COLLAB REQUEST?

WHAT ARE THE PERKS OF BECOMING AN AMBASSADOR?

AMBASSADORS / COLLABS

OUR STORY

LOCATION

GIVE BACK DISCOUNTS

COMPANY