We recommend using Google Chrome for optimal experience. Reset your account password if you are unable to login to your account. Create an account if you don't have one. You will automatically be logged out after 24 hours for security purposes.

<article data-scroll-anchor="true" data-testid="conversation-turn-117" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="6c6c6e27-af7d-44bc-934c-8a6f792f8d9d" data-message-model-slug="gpt-4o-mini" dir="auto">I&apos;m having trouble with the website! As a first step, we always recommend using&#xA0;Chrome as your browser for the optimal experience on our website. If the issue still persists with Chrome, feel free to contact us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>. You can also download our mobile app for easier shopping!<hr>Why isn&apos;t my account login working? We suggest choosing the&#xA0;&apos;Forgot your password?&apos; link and following the instructions sent to your email to reset your password. If you see the error &quot;No account found with that email,&quot; you will need to create an account. Once you create an account, all orders associated with that email will display.<hr>How do I reset my account password? Use the Forgot Password link&#xA0;to safely reset your password. Please also check your junk/spam folder for the automated notification.<hr>How can I delete my account? If you wish to have your account removed, please reach out to us via email <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>.<hr>Why do I keep getting logged out of my account? For security, your browser cookies associated with your login expire after a&#xA0;24-hour interval. We are unable to adjust this timeframe, but you can change the cookie expiration date in the settings of your preferred browser.</div></article><form data-state="closed" type="button"> </form>

I am having account issues

Why isn't my payment processing? Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.

We know how frustrating it can be when your order won&#x2019;t go through. Here are a few quick steps that usually resolve most checkout issues:<hr data-start="316" data-end="319"><h2 data-start="321" data-end="351" id="-payment-not-processing">&#x1F4B3; Payment Not Processing</h2><ol data-start="353" data-end="1028"><li data-start="353" data-end="581">Try a different device or browser<ul data-start="399" data-end="581"><li data-start="399" data-end="507">Our website is optimized for Google Chrome and Safari, so switching to one of these often helps.</li><li data-start="511" data-end="581">Also try clearing your cache or using an incognito/private window.</li></ul></li><li data-start="583" data-end="806">Check with your bank or card issuer<ul data-start="631" data-end="806"><li data-start="631" data-end="724">If you see a &#x201C;card declined&#x201D; message, the issue is often with your financial institution.</li><li data-start="728" data-end="806">Contact them directly to confirm your card is cleared for the transaction.</li></ul></li><li data-start="808" data-end="1028">Verify your billing details<ul data-start="848" data-end="1028"><li data-start="848" data-end="950">Make sure the zip code and billing address you enter match exactly what your bank has on file.</li><li data-start="954" data-end="1028">Even small mismatches (like abbreviations) can cause payments to fail.</li></ul></li></ol>&#x1F449; Still stuck? Please take a screenshot of the error message and email our support team <a href="https://www.wildoakboutique.com/pages/contact-us">here</a>. That will help us resolve the issue faster.<hr data-start="1174" data-end="1177"><h2 data-start="1179" data-end="1222" id="-promo-code-or-gift-card-not-working">&#x1F39F; Promo Code or Gift Card Not Working</h2><ol data-start="1224" data-end="1755"><li data-start="1224" data-end="1427">Check promo code restrictions<ul data-start="1266" data-end="1427"><li data-start="1266" data-end="1351">Some discounts exclude certain items such as sale products or gift cards.</li><li data-start="1355" data-end="1427">Double-check the code&#x2019;s terms to make sure it applies to your order.</li></ul></li><li data-start="1429" data-end="1546">Enter codes separately<ul data-start="1464" data-end="1546"><li data-start="1464" data-end="1546">Gift cards and promo codes must be entered in separate fields at checkout.</li></ul></li><li data-start="1548" data-end="1755">Need help?<ul data-start="1571" data-end="1755"><li data-start="1571" data-end="1755">If your code still isn&#x2019;t working, email our support team <a href="https://www.wildoakboutique.com/pages/contact-us">here</a> and include:<ul data-start="1657" data-end="1755"><li data-start="1657" data-end="1710">The promo code or gift card you&#x2019;re trying to use.</li><li data-start="1716" data-end="1755">A screenshot of your checkout page.</li></ul></li></ul></li></ol>We&#x2019;ll be happy to take a look and get it fixed for you &#x1F49B;<hr data-start="1818" data-end="1821">&#x2728; Tip: Many issues can be resolved by refreshing your checkout page and re-entering your details carefully.

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Returns Portal

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CONTACT

RETURNS PORTAL

Wild Oak Boutique

Answers to frequently asked questions regarding general Technical Issues.

TECHNICAL ISSUES

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?