Having Trouble Checking Out?Updated a month ago

We know how frustrating it can be when your order won’t go through. Here are a few quick steps that usually resolve most checkout issues:

💳 Payment Not Processing

1. Try a different device or browser

   • Our website is optimized for Google Chrome and Safari, so switching to one of these often helps.

   • Also try clearing your cache or using an incognito/private window.

2. Check with your bank or card issuer

   • If you see a “card declined” message, the issue is often with your financial institution.

   • Contact them directly to confirm your card is cleared for the transaction.

3. Verify your billing details

   • Make sure the zip code and billing address you enter match exactly what your bank has on file.

   • Even small mismatches (like abbreviations) can cause payments to fail.

👉 Still stuck? Please take a screenshot of the error message and email our support team here. That will help us resolve the issue faster.

🎟 Promo Code or Gift Card Not Working

1. Check promo code restrictions

   • Some discounts exclude certain items such as sale products or gift cards.

   • Double-check the code’s terms to make sure it applies to your order.

2. Enter codes separately

   • Gift cards and promo codes must be entered in separate fields at checkout.

3. Need help?

   • If your code still isn’t working, email our support team here and include:

     • The promo code or gift card you’re trying to use.

     • A screenshot of your checkout page.

We’ll be happy to take a look and get it fixed for you 💛

✨ Tip: Many issues can be resolved by refreshing your checkout page and re-entering your details carefully.