What is your International return policy?Updated 3 months ago
Return, Refund & Exchange Policy
General Return Guidelines:
- You have 30 days from the purchase date to return your items.
- Returned merchandise must be unworn, undamaged, unwashed, and have the original tags still attached.
- We offer returns for store credit for any order.
- You can use the return label provided by our Returns Portal.
- Earrings, hair accessories, undergarments, hosiery, face masks, hair tools, or any items marked as "final sale" are non-returnable.
How to Start a Return:
- Visit our Returns Center and enter your order number and the zip code associated with your purchase.
- If you're paying to ship back the return yourself, you can use any shipping method. Just make sure it’s postmarked no later than 30 days from the purchase date.
Our return address is:
4001 W 34th St N, Sioux Falls, SD 57107-1456
What is Redo Coverage?
We’ve partnered with Redo to provide a seamless return experience. With Redo Returns, customers in Canada can start a return at any time with automatic labels.
Redo Coverage includes:
- Free Unlimited Returns for store credit or exchanges
- Package Protection on your order
If you opt out of Redo Coverage, you can still initiate a return through the portal. The shipping label fee for returns without Redo Coverage is the cost of the label.
Please note that our returns portal does not support international exchanges.
Can I return/exchange items if I change my mind?
Yes! We offer returns & exchanges for any order. You can use the return label provided by our Returns Portal.
Unfortunately, we do not offer exchanges for international orders at this time.
Can I return a sale item?
Sale items can only be returned for a fee.
What items are non-returnable?
For hygienic reasons, we do not accept returns for:
- Earrings
- Hair accessories
- Undergarments
- Hosiery
- Face masks
- Hair tools
- Items marked "final sale"