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RETURNS PORTAL

Wild Oak Boutique

We&#x2019;re happy to offer free shipping on orders that meet the required minimum purchase amount.Please note that if you use a promotional code and it lowers your order total below the free shipping threshold, the offer will no longer apply.For example: If the free shipping minimum is $99 and you apply a promo code that brings your subtotal down to $95, shipping charges will be added at checkout.

We’re happy to offer free shipping on orders that meet the required minimum purchase amount. Please note that if you use a promotional code and it lowers your order total below the free shipping threshold, the offer will no longer apply. For example:

What if using a discount code drops my order total below the minimum for free shipping?

ORDERING

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

Can I Get a Return Label From a Different Carrier?

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

MOBILE APP

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

How do I submit a collab request?

What are the perks of becoming an ambassador?

TikTok Affiliate Program

AMBASSADORS / COLLABS

I am having account issues

Having Trouble Checking Out?

TECHNICAL ISSUES

How can I contact customer service?

What is the story of Wild Oak Boutique?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY

What if using a discount code drops my order total below the minimum for free shipping?Updated 2 months ago