What happens if there is a remaining balance or price difference in my exchange order?Updated 4 months ago

If your exchange order includes items that have a price difference compared to the items you returned, an invoice will be sent to your email for the remaining balance. Follow these steps to complete the exchange process with a price difference:

1. Check your email for an invoice from the online shop detailing any additional costs associated with your exchange order.
2. Pay the outstanding balance on the invoice. You can usually do this through a link provided in the email or by following payment instructions specified by the customer service team.
3. Once the payment is confirmed, your new exchange order will be processed and sent out for delivery.
4. If you have any discrepancies or have not received the invoice, please reach out to customer support for clarification and assistance.

It's important to ensure the balance is paid promptly to avoid any delays in receiving your exchange items.