What is your U.S. return policy?

Return, refund & exchange policy

You have 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date.
Returned merchandise must be unworn, undamaged, unwashed, and have original tags still intact.
We offer returns for store credit or exchanges for any U.S. order. We do not offer refunds.
For hygienic reasons, we do not accept returns for earnings, hair accessories, undergarments, hair tools, or anything marked "final sale".
To start a return, please visit our Returns Center and simply enter your order number and zip code associated with your purchase.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date.

Our address is:

3956 West Tickman Street, Sioux Falls, SD 57107.

What is Redo Coverage?

We have partnered with Redo to provide customers a seamless return experience. With Redo Returns, customers can start a return or exchange anytime with automatic labels and exchange processing.
Redo Coverage provides Free Unlimited Returns for Store Credit or Exchanges + Package Protection on your order for only $2.48. You can initiate a return/exchange through our returns portal.
If you decide to opt out of Redo Coverage you can still initiate a return/exchange through our returns portal. The shipping label fee for returns without Redo Coverage is $5.95 per return.

Can I return/exchange items if I change my mind?

We offer free exchanges for any U.S. order.
Your exchange will ship once your local courier scans the package of the items you are sending back--even before we receive your original order. You can also opt to use our "instant exchange" feature.

Do you offer refunds?

We do not offer refunds. You will receive store credit via email for your return upon carrier scan.
If you paid with a third party (Sezzle, ShopPay), you will still receive store credit and you will need to finish your installment payments with the third party.

Can I return a sale item?

Yes, sale items unless specifically marked non-returnable can be returned.

What items are nonreturnable?