Return informationUpdated an hour ago
How do I submit a Return?
- Simply start your return via our Returns Portal and drop off your return at your local USPS office or other carrier. You can choose to use the QR code or shipping label provided when you initiate your return.
What is Redo Coverage?
We have partnered with Redo to provide customers a seamless return experience. With Redo Returns, customers can start a return or exchange anytime with automatic labels and exchange processing.
Redo Coverage provides Free Unlimited Returns for Store Credit or Exchanges + Package Protection on your order for only $2.48. You can initiate a return/exchange through our returns portal.
If you decide to opt out of Redo Coverage you can still initiate a return/exchange through our returns portal. The shipping label fee for returns without Redo Coverage is $5.95 per return.
Can I change the type of return I requested?
- If you need to change the type of return you requested, please message our support team at [email protected]. Our support team will modify your return or cancel it so you can create a new one.
Why haven't I received my return label or QR code?
- Return labels and QR codes are available on your return summary page after you initiate a return. In addition, return labels and QR codes are sent via email shortly after submitting a return. Please check your promotions and junk/spam folders if you aren't seeing it.
- If you have not received your return label or QR code, please wait 24 hours before reaching out to our support team at [email protected].
Can I return products from multiple orders under one return?
- No, at this time you can only create returns for individual orders.
Have you received my return?
- If you used our USPS return label or other carrier label through our Returns Portal your return will arrive to our warehouse in 3-10 business days. Your new exchange order or store credit will be sent upon carrier scan unless the item was marked as damaged or as the wrong product.
Why is the "shop now" feature not working for me?
- We are sorry for the return troubles. If you haven't already will you please attempt to initiate the return using Google Chrome or Safari while in incognito mode or private. Some customers have reported issues with "pop up" browsers such as through their email, FB/IG, our app, etc.
- Please let me know if this still doesn't work and we can look into it further or even create the return/exchange on our end.