Loyalty program points & tiersUpdated a day ago

HOW CAN I USE MY POINTS?

• On our website there is a dropdown at checkout that will allow you to apply points for a reward. You must be logged into your account for the dropdown to populate. 
• Click here for using points on our mobile app.

HOW MANY POINTS DO I NEED TO REDEEM FOR A DISCOUNT?

HOW MUCH DO I NEED TO SPEND TO REACH EACH TIER?

• Points needed to reach a tier level can be found in the chart below. In addition, you can find more information here.

WHAT ARE THE PERKS FOR EACH TIER?

• Perks included in each tier level can be found in the chart below. In addition, you can find more information here.

WHERE DO I TRACK MY POINTS AND TIER PROGRESS?

• You can track your Rewards history by logging into your Wild Oak Boutique account and navigating to your rewards dashboard.
• If you haven't already created an account you do so here.

WHY CAN’T I SEE MY POINTS AFTER SUBMITTING A PRODUCT REVIEW?

• Reviews are approved and posted to our website within one week of submission. It may take a few additional business days to post the points to your account. If you still don’t see your points after 3 business days, please reach out!
• You must submit the product review via the review request email you receive 7 days post-delivery.

DO MY REWARDS FOR EARNING POINTS EXPIRE?

• We know you’ll be using your rewards with us ASAP! Please note that all rewards will expire within 30 days.

CAN I LOSE MY TIER STATUS?

• Once you enter a new tier, you will remain in that tier for 12 months. If after this time you don’t spend enough to retain your tier, you will be moved back to the tier that matches your spend amount within the last 12 months.
• For example; if you crossed the tier entry threshold on January 1st, 2022, you will retain that tier until January 1st, 2023, but will be downgraded if you have not made any purchases within the 12 months.

I CAN’T SEE MY LATEST POINTS ON MY ACCOUNT! WHAT DO I DO?

• Your points will show in your account once your order is shipped. If after 24 hours you still don’t see your points posted, don’t worry! Reach out to us via email here.

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

• You can only earn points on purchases made with a debit card or credit card. Purchases made with a gift card will not earn points toward your account. If you use both a gift card and a debit/credit card on an order you will only earn points on the amount paid by the debit/credit card.

HOW DO I KNOW IF MY POINTS HAVE POSTED TO MY ACCOUNT?

• Your points should automatically post to your account once your order is shipped! You can track your point balance and Reward history in your account dashboard.

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

• Your points start accruing once you join the program. They cannot retroactively be applied.