Submit a question via the Inquiry Form for a response within 48 hours.

Back to Shop

Returns Portal

BACK TO SHOP

CONTACT

RETURNS PORTAL

Wild Oak Boutique

Can I earn points when I shop in the app? Yes! You earn points the same way through the Wild Oak Boutique Mobile app.<hr>Can I track my rewards history in the Wild Oak Boutique mobile app? Yes! You can log in and view your rewards dashboard under &quot;My Account&quot; on the Wild Oak Boutique Mobile App. <a href="https://2azgqncf.tapc.art">Download the app here!</a><hr>Do I need to have the Wild Oak Boutique mobile app to be a rewards program member? Downloading the Wild Oak Boutique app is not required to join the Rewards program, although using the app is a great way to shop with us and maximize your&#xA0;Oak Rewards membership! You will receive the same perks whether you shop via our website or mobile app.<hr>Can I redeem my points for a discount in the app? Yes, you can redeem points for a discount on our mobile app! Simply click on the little badge icon in the upper right on the cart page. Once you click that, a page will open allowing you to apply points for a reward.

You can earn points, redeem points for discounts, and view your rewards history all in the Wild Oak Boutique Mobile App. Downloading the Wild Oak Boutique app is not required to join the Rewards program, although using the app is a great way to shop.

Rewards in mobile app

REWARDS

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

What if I did not receive order confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

If I return my items, do I lose points?

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

MOBILE APP

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

How do I submit a collab request?

What are the perks of becoming an ambassador?

Is Wild Oak Boutique on LTK?

AMBASSADORS / COLLABS

I am having account issues

I am having checkout issues

TECHNICAL ISSUES

How can I contact customer service?

What is the story of Wild Oak Boutique?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY

Rewards in mobile appUpdated 3 months ago