I am having checkout issuesUpdated 4 months ago

Why isn't my payment processing?
Please try switching devices and/or browsers and attempt checking out using Google Chrome or Safari, as our website is optimized for the best experience with these browsers.

If you receive an error message that your credit card has been declined, try reaching out to your credit card company as a first step.

Also, make sure your zip code matches what your financial institution has on file, as the payment will not go through if it doesn't match.

If you're still encountering issues, please send us a screenshot of the error message to our email here so we can assist you further!

My promo code / gift card isn't working!
Please ensure that the promo code is valid for all items in your order (e.g., no sale items or gift cards).
Gift card codes must be entered separately from promo codes.
If you're still having trouble applying the code, please message us via email here.