How do I ensure my returned order is processed and exchanged correctly?Updated 3 months ago

To ensure your returned order is processed and exchanged correctly, please follow these steps:

1. Package the items carefully and send them back using the provided return label.
2. Ensure that the return is scanned at the post office or carrier location, and obtain a receipt for your records.
3. If there is a price difference for the exchange items, you will be sent an invoice via email for the remaining balance.
4. Pay the invoice that was emailed to you to finalize the exchange process. Your new order will then be processed and shipped out to you.
5. If you do not receive an email confirmation or if there are any issues, please reach out to customer support for assistance. They can manually process the return or help with any balance invoice issues.

If you have any further questions or concerns, please do not hesitate to contact customer service for additional help.