Exchange informationUpdated 21 hours ago

How do I submit an exchange?

• Simply start your exchange via our Returns Portal and drop off your return package at your local USPS office or other carrier. You can choose to use the QR code or shipping label provided when you initiate your exchange.

What products am I able to exchange?

• Earnings, hair accessories, undergarments, hosiery, face masks, hair tools, or anything marked "final sale" are nonreturnable. 

When will my exchange order be sent?

• We’ll let you know your new order details via email once processed! Exchange orders are not sent until the return has been received and scanned by the shipping carrier, unless you use our "instant exchange" feature.

What is Shop Now? 

• You now have the option to return your items for an exchange and select different products directly on our website!  
• If you select Shop Now, you may be eligible to receive a Shop Now bonus credits towards your new exchange order. The bonus credits only applies to exchanges of greater value than items returned. Bonuses are non refundable and non transferable.

How do I pay the balance for my exchange/shop now? 

• If your return item credit does not cover the cost of your exchange item/s, you will be asked to input your credit card details to pay the difference. We are unable to apply gift cards or promo codes to cover any additional fees.

Why is the "shop now" feature not working for me? 

• We are sorry for the return troubles. If you haven't already will you please attempt to initiate the return using Google Chrome or Safari while in incognito mode or private. Some customers have reported issues with "pop up" browsers such as through their email, FB/IG, our app, etc. 
• Please let me know if this still doesn't work and we can look into it further or even create the return/exchange on our end.