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I am having checkout issuesUpdated a day ago

Why isn't my payment processing?

  • Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.
  • If you receive an error message that your credit card has been declined, please try reaching out to your credit card company as a first attempt.
  • Also, make sure your zip code matches what your financial institution has on file. Your payment will not go through if it doesn't match. 
  • If you’re still not having any luck, please send a screenshot of the error message that displays to us via email here so we can better assist you!

My promo Promo Code / Gift Card isn't working! 

  • Please make sure the promo code is valid for all items in your order (i.e. no sale items or gift cards). Gift card codes must be entered separately. 
  • If you’re having trouble applying either of these, please message us via email here.

I am unable to use my Rewards and a Coupon Code at the same time!

  • Unfortunately, at this time customers are unable to apply rewards while using another coupon code. Our system only allows one or the other. We are currently working on this so customers can use both in the future!
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