Submit a question via the Inquiry Form for a response within 48 hours.

Back to Shop

Returns Portal

BACK TO SHOP

CONTACT

RETURNS PORTAL

Wild Oak Boutique

Welcome to Wild Oak Boutique, we&apos;re so glad you found us! My name is Karly Smallfield, and I am the owner of Wild Oak Boutique as well as the buyer for all the beautiful items you&apos;ll find on our website.I started this business in the basement of my parents&apos; house in 2016, but it wasn&apos;t until 2020 that we truly took off. We moved from my parents&apos; basement, to my own basement, and then to our current warehouse&#x2014;all within a few months! I&apos;ve always been passionate about fashion and helping people feel good in what they&apos;re wearing. I&apos;m so blessed to be where I am today with Wild Oak, and I&apos;m incredibly thankful for all of you supporting me and my dreams!

Welcome to Wild Oak Boutique, we're so glad you found us! My name is Karly Johnston and I am the owner of Wild Oak Boutique and also the buyer of all the beautiful items you'll find on our website.

What is the story of Wild Oak Boutique?

COMPANY

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

What if I did not receive order confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

MOBILE APP

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

How do I submit a collab request?

What are the perks of becoming an ambassador?

Is Wild Oak Boutique on LTK?

AMBASSADORS / COLLABS

I am having account issues

I am having checkout issues

TECHNICAL ISSUES

How can I contact customer service?

Do you offer give back discounts?

Do you have a physical store location?

What is the story of Wild Oak Boutique?Updated 3 months ago