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Returns Portal

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RETURNS PORTAL

Wild Oak Boutique

Download our App and enable push notifications to receive a 15% off coupon for your next order! In addition, shop our app to get early access to new arrivals and exclusive discounts. Plus it is easier to shop on the app! <a href="https://apps.apple.com/us/app/wild-oak-boutique/id1540796737" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/MNVgn6mpRyx1j8BO/apple_store_logo_1-e8f6681b-15ac-4302-8119-ff1cf6120596.png" style="width: 300px;" class="fr-fic fr-dib"></a><a href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_aUlnUws1Ev&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/MNVgn6mpRyx1j8BO/google_app_button-72fd9bd4-bb3e-4597-b63e-26eb14a7b92b.png" style="width: 317px;" class="fr-fic fr-dib"></a>

Download our App and enable push notifications to receive a 15% off coupon for your next order! In addition, shop our app to get early access to new arrivals and exclusive discounts!

What are the perks of downloading the mobile app?

MOBILE APP

What payment options are offered at checkout?

I want to change my order. How I can I add or remove an item from it?

Why was my order canceled?

What should I do if I need to change the shipping address for my order?

What if I did not receive order confirmation?

If I used a discount code on my first order and had to cancel, can I get a new discount code for my re-order?

How can I cancel my order?

Can I reorder an item after cancelling my original order?

How can I confirm if my order is for pickup and when it will be ready?

How can I find out the cost of items and the shipping fees in Canadian dollars?

What if using a discount code drops my order total below the minimum for free shipping?

What if I see a charge for an option like free returns and exchanges I didn't select?

Why are prices different on the website compared to social media platforms?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

When is my order expected to ship, and how can I track its status?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

Return information

Exchange information

What is your International return policy?

What is your Canada return policy?

Do I need to return the original item before receiving my exchange?

What if I owe an insignificant amount after exchanging an item, and cannot process the payment due to online restrictions?

My recent order does not show up in my account due to an incorrect email. How can I confirm the order to process an exchange?

Has my return been received?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

What should I do if I haven't received a confirmation of my exchange order being shipped?

Can I use a different carrier for my return?

Will my discount apply when I make an exchange for an item that doesn't fit?

Can I return multiple items in the same package if I have specific return labels?

How do I complete an exchange when the item I want is sold out?

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit to my order?

What should I do if I did not receive my store credit email?

Do you offer gift cards?

How do I use my gift card to place an order?

Can I have multiple gift cards or store credits combined into one account or email?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

Can my reward points be added to my account after purchase?

How can I use my rewards points if an exchange I made is for lower value items?

Can I earn reward points on orders paid with a gift card?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

Why aren't the items I added on your website displaying in the app?

Does my wishlist sync with the website?

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

Can I recover my wishlist after deleting a list?

WISHLIST

What is sezzle?

How does Sezzle work?

What happens if I don't pay Sezzle?

What happens if I make a return when I used Sezzle?

SEZZLE

What is Afterpay?

How does Afterpay work?

What happens if I don't pay Afterpay?

What happens if I make a return when I used Afterpay?

AFTERPAY

How do I submit a collab request?

What are the perks of becoming an ambassador?

Is Wild Oak Boutique on LTK?

AMBASSADORS / COLLABS

I am having account issues

I am having checkout issues

TECHNICAL ISSUES

How can I contact customer service?

What is the story of Wild Oak Boutique?

Where is Wild Oak Boutique located?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY

What are the perks of downloading the mobile app?Updated a day ago