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Returns Portal

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RETURNS PORTAL

Wild Oak Boutique

Simply navigate to our&#xA0;<a href="https://join.collabs.shopify.com/community/apply/WFY9-z6Y4gI" target="_blank" rel="noopener noreferrer"></a><a href="https://join.collabs.shopify.com/community/apply/WFY9-z6Y4gI" rel="noopener noreferrer" target="_blank">Ambassador page</a>&#xA0;and complete the form. If it seems like a good fit, we&apos;ll be in touch!

Simply navigate to our Ambassador page and complete the form. If it seems like a good fit, we'll be in touch!.

How do I submit a collab request?

AMBASSADORS / COLLABS

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

Can I Get a Return Label From a Different Carrier?

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

MOBILE APP

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

What are the perks of becoming an ambassador?

TikTok Affiliate Program

I am having account issues

Having Trouble Checking Out?

TECHNICAL ISSUES

How can I contact customer service?

What is the story of Wild Oak Boutique?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY

How do I submit a collab request?Updated 2 years ago