Submit a question via the Inquiry Form for a response within 48 hours.

Back to Shop

Returns Portal

BACK TO SHOP

CONTACT

RETURNS PORTAL

Wild Oak Boutique

DOWNLOAD OUR APP FOR EXCLUSIVE PRODUCTS AND PROMOTIONS! <a href="https://apps.apple.com/us/app/wild-oak-boutique/id1540796737" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/MNVgn6mpRyx1j8BO/apple_store_logo_1-a69248cf-3873-4081-a1ed-f5e2dca669bd.png" style="width: 300px;" class="fr-fic fr-dib"></a><a href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_aUlnUws1Ev&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/MNVgn6mpRyx1j8BO/google_app_button-b0e8d24c-5a38-4136-9649-a821a422fb3b.png" style="width: 308px;" class="fr-fic fr-dib"></a>

Download our mobile app here! You will have access to exclusive products and promotions.

How do I download the mobile app?

MOBILE APP

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

ORDERING

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

SHIPPING / TRACKING

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

EXTENDED HOLIDAY RETURNS INFORMATION

Can I Get a Return Label From a Different Carrier?

RETURNS / EXCHANGES

What is Redo returns coverage?

What is Redo shipping coverage?

REDO RETURN & SHIPPING COVERAGE

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit or gift card to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

STORE CREDIT / GIFT CARDS

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

REWARDS

Sizing information

Do items get restocked?

PRODUCT STOCK / SIZING

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

WISHLIST

How do I submit a collab request?

What are the perks of becoming an ambassador?

TikTok Affiliate Program

AMBASSADORS / COLLABS

I am having account issues

Having Trouble Checking Out?

TECHNICAL ISSUES

How can I contact customer service?

What is the story of Wild Oak Boutique?

Do you offer give back discounts?

Do you have a physical store location?

COMPANY

How do I download the mobile app?Updated 5 days ago